Privacy Policy

Introduction

bee77 operates an online gaming and sports betting platform dedicated to players across Bangladesh. We recognize that when you register and play on our platform, you are entrusting us with personal information. This Privacy Policy sets out, in clear and straightforward terms, exactly what data we collect, why we collect it, how it is processed, and the choices you have regarding your information.

By accessing or using bee77's services, you acknowledge that you have read, understood, and agree to be bound by the practices described in this Privacy Policy. If you disagree with any part of this policy, please discontinue your use of our platform and contact our support team at [email protected] for assistance.

This policy applies to all users of bee77, including visitors who browse without an account, registered members, and VIP players. It covers all data collected through our website, mobile browser interface, and any communications you have with our team.

Information We Collect

To operate our platform effectively and comply with applicable responsible gaming requirements, bee77 collects the following categories of personal data from users:

• Identity Information: full name, date of birth, and a government-issued identification number as required during KYC verification.
• Contact Information: your mobile number and email address used for account registration and support communications.
• Financial Data: transaction records, deposit and withdrawal amounts, and payment method identifiers (e.g. bKash wallet number, Nagad reference). Full card numbers are never stored on our servers.
• Gameplay Data: game session logs, bet history, win/loss records, and session timestamps. This data helps us personalise your experience and maintain fair play standards.
• Technical Data: IP address, device type, browser information, operating system, and approximate geographic location (city or district level) derived from your IP. This is collected automatically when you access bee77.

In all cases, bee77 applies the principle of data minimisation. We do not collect information beyond what is genuinely required for the purposes stated in this policy. Where information is provided voluntarily (such as in a support message), we use it only to respond to your enquiry.

How We Use Your Information

The personal data bee77 holds is used exclusively for the following purposes. We do not engage in practices that use your data in ways you would not reasonably expect from an online gaming operator:

• Account Management: creating, verifying, and maintaining your bee77 account, including age verification (21+ only) and identity checks.
• Transaction Processing: facilitating deposits and withdrawals through bKash, Nagad, Rocket, Upay, and other supported payment channels.
• Customer Support: responding to your queries, investigating disputes, and resolving technical issues you raise via email or live support.
• Responsible Gaming: monitoring gameplay patterns to identify signs of problem gambling and, where necessary, applying protective measures such as deposit limits or account cooling-off periods in line with our Responsible Gaming policy.
• Platform Improvement: analysing aggregated, anonymised usage data to improve the performance, design, and game offering of bee77.
• Marketing Communications: sending you promotional offers, bonus alerts, and news about upcoming cricket matches or seasonal promotions — but only if you have opted in. You may withdraw consent at any time by contacting [email protected].

Sharing of Your Information

bee77 does not sell, trade, or rent your personal data to any external party for commercial or advertising purposes. We may share limited information only in the following circumstances:

• Service Providers: trusted third-party vendors (such as payment processors, identity verification services, and cloud infrastructure providers) who assist us in running the platform. These partners are contractually bound to handle your data securely and only for the specified purposes.
• Legal Compliance: where disclosure is required by applicable law, a court order, or a regulatory authority. In such cases we will disclose only the minimum amount of data necessary to satisfy the legal requirement.
• Business Transfers: in the event of a merger, acquisition, or sale of all or part of bee77's assets, your personal data may be transferred as part of that transaction. You will be notified via email or a prominent notice on the platform before your data becomes subject to a different privacy policy.

In all cases, bee77 ensures that any data sharing is carried out with appropriate safeguards, contractual obligations, and a strict need-to-know basis.

Payment Data & Financial Privacy

When you make a deposit or request a withdrawal on bee77, your transaction is processed through trusted payment intermediaries including bKash, Nagad, Rocket, and Upay. bee77 receives only a transaction reference and the amount — we do not see or store your full mobile banking PIN, card CVV, or any other sensitive authentication credential.

All financial records are stored in encrypted form on secure servers. Transaction histories are retained in accordance with applicable financial record-keeping obligations. You may request a summary of your transaction history at any time by contacting our support team.

Cookies and Tracking Technologies

bee77 uses cookies — small text files stored on your device — to operate the platform reliably. We use three types: (1) Essential Cookies, which are required for login sessions and secure page loading; (2) Performance Cookies, which collect anonymised data about how pages are used (e.g. most-visited game categories, average session time) to help us improve the site; and (3) Preference Cookies, which remember your language setting and display preferences.

We do not use third-party advertising cookies or cross-site tracking pixels. You may disable non-essential cookies in your browser settings; however, doing so may affect certain platform features. Continued use of bee77 after being informed about our cookie use constitutes acceptance of this cookie practice.

Data Retention

bee77 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable laws. As a general guide: account and identity data is retained for the lifetime of your account and for a minimum of five years after account closure; transaction records are retained for a minimum of five years for financial compliance purposes; gameplay logs are retained for up to two years from the date of each session.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with you. Anonymised aggregate data (e.g. site-wide game popularity statistics) may be retained indefinitely for platform analysis.

Your Rights as a User

bee77 respects your right to understand and control your personal information. Depending on applicable regulations, you have the following rights with respect to data we hold about you:

• Right of Access: you may request a copy of all personal data bee77 holds about you. We will respond within a reasonable timeframe.
• Right to Rectification: if any information we hold about you is inaccurate or incomplete, you may ask us to correct or complete it.
• Right to Erasure: you may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Withdraw Consent: where processing is based on your consent (e.g. marketing emails), you may withdraw that consent at any time with immediate effect on future processing.

To exercise any of these rights, please contact our support team at [email protected] with your registered email address and a clear description of your request. We will verify your identity before acting on the request to protect you from unauthorised access to your data.

Security Measures

bee77 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include SSL/TLS encryption for all data in transit, AES-256 encryption for data at rest, strict access controls for internal systems, regular security audits, and two-factor authentication support for player accounts.

While bee77 takes every reasonable precaution to safeguard your information, no internet transmission or electronic storage system is completely immune to security risks. We encourage you to use a strong, unique password for your bee77 account, to enable two-factor authentication where available, and to never share your login credentials with anyone.

Children's Privacy

bee77 is strictly an adult gaming platform. All services are intended exclusively for individuals aged 21 years and above. We do not knowingly collect or process personal data belonging to persons under the age of 21. If you are a parent or guardian and believe that a minor has created an account on bee77, please contact us immediately at [email protected] so that we can close the account and delete all associated data.

Age verification is a core part of our registration process. bee77 reserves the right to request additional identity documents at any point to confirm that a player meets the 21+ age requirement.

Changes to This Privacy Policy

bee77 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or operational needs. When we make a material change to this policy, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users by email or via an in-platform notification.

Your continued use of bee77 following the posting of any updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically so that you remain informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bee77 handles your personal data, our support team is available to assist you. We are committed to resolving any privacy-related queries promptly and transparently.

You may reach us at: [email protected]